All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak

All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak
All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak - © Jennifer Johnson 2008

Sunday, March 5, 2017

United Nations World Tourism Organization develops policy and manuals on accessible tourism


For those who may not be aware the United Nations World Tourism Organization together with contributing organisations and individuals have developed and published a set of resources to assist destinations in developing accessible tourism information, marketing, products and services.

The resources draw on the best academic, industry and policy practice from around the world with impetus gained from the San Marino Declaration on Accessible Tourism and the subsequent UNWTO recommendations on accessible tourism.

Hopefully all manuals will eventually appear in English as well as Spanish.

The remainder of the page is reprinted from http://ethics.unwto.org/en/content/accessible-tourism 
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The front cover of the UNWTO manual on accessible Tourism for All showing a heritage building
UNWTO Recommendations on Accessible Tourism
The UNWTO Recommendations on Accessible Tourism for All are meant to be used as a general, basic mainstreaming framework for ensuring that people with disabilities have access to the physical environment, the transportation system, information and communications channels, as well as to a wide range of public facilities and services. 
The Recommendations incorporate the most relevant aspects of the UN Convention on the Rights of People with Disabilities of 2006 and the principles of Universal Design.
In the context of a trilateral agreement between UNWTO, ONCE and ENAT, the recommendations were adopted by UNWTO General Assembly Resolution A/RES/637(XX) of August 2013, updating the 2005 UNWTO Recommendations. 
Read the Recommendations in English Español Français

Manuals on Accessible Tourism for All
One of the most significant outcomes of a major collaboration framework between UNWTO and disabled people’s organizations (DPOs), particularly the Spanish ONCE Foundation for the Cooperation and Social Inclusion of People with Disabilities, the European Network for Accessible Tourism (ENAT), and the Spanish ACS Foundation, are the Manuals on Accessible Tourism for All.
The manuals are meant to assist tourism stakeholders in improving the accessibility of tourism destinations, facilities and services worldwide.
Manual on Accessible Tourism for All: Public-Private Partnerships and Good Practices
Full text: English  Spanish   Executive SummaryEnglish Español Français
The first tangible outcome of a fruitful collaboration between the UNWTO and the ACS Foundation features the inclusion of both cultural and natural heritage assets into the accessible tourism value chain as well as the technical knowledge necessary for making tourism infrastructures and attractions accessible to all. The English translation of the Spanish original was published in January 2015. The Publication been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA)

Manual on Accessible Tourism for All: Principles, Tools and Good Practices 
Executive Summary (of all five Modules): English Español Français
1.Manual on Accessible Tourism for All: Principles, Tools and Good Practices,  Module I
Full text: Spanish 
UNWTO's second publication on universal accessibility has been co-produced with the Spanish ONCE Foundation for social inclusion of people with disabilities and the European Network for Accessible Tourism - ENAT. Module I is currently available in Spanish only, in a digital accessible version. It has been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

2.Manual on Accessible Tourism for All: Principles, Tools and Good Practices,  Module II
Full text: Spanish 
Module II of the Manual on Accessible Tourism for All: principles, tools and best practices suggests specific recommendations targeting the tourism sector with the aim of creating accessible tourism destinations. The proposed actions are based on the need to respect the integrity of the entire value chain of a tourist experience when implementing universal accessibility plans, and thus cover the five main areas of the same: planning and information, transportation, accessibility of the natural and built environments, shared public spaces and specific spaces. It is essential that people with disabilities and special needs complete their travel experience without any obstacles like all the other tourists. Module II is currently available in Spanish only, in a digital accessible version. It has been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

3.Manual on Accessible Tourism for All: Principles, Tools and Good Practices, Module III
Full text: Spanish
Module III of the Manual on Accessible Tourism for All: principles, tools and best practicesco-produced with the ONCE Foundation and ENAT, highlights the necessary actions that need to be undertaken in order to make the universal accessibility in tourism a reality. These actions should result from an overall policy framework and specific strategies fostering Accessible Tourism which are being discussed in this module. The policy framework should provide the basis for proper planning and development of strategic areas of intervention, such as legislation, awareness-raising and training, research, as well as marketing and management of accessible tourism. Module III is currently available in Spanish only, in a digital accessible version. It has been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

4.Manual on Accessible Tourism for All: Principles, Tools and Good Practices, Module IV
Full text: Spanish
Module IV of the Manual on Accessible Tourism for All: Principles, Tools and Best Practices, co-produced with the ONCE Foundation and ENAT, proposes a series of indicators developed for tourism destinations to assess, control, and manage their accessible tourism offer. Accompanied by a detailed methodology for their application, these indicators can serve as a practical tool not only to assess the current situation within destinations but also to consider further actions that may be required. Module IV is currently available in Spanish only, in a digital accessible version. It has been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

5.Manual on Accessible Tourism for All: Principles, Tools and Good Practices Module V  NEW!
Full text: Spanish
Module V of the Manual on Accessible Tourism for All: principles, tools and best practices, co-produced with the ONCE Foundation and ENAT, provides an overview of case studies and good practices which have proven a successful implementation of universal accessibility in different spheres of tourism, such as promotion, market research, travel agencies, transportation, accommodation, training & capacity building and destination management. The examples featured therein analyze a wide spectrum of conditions which were decisive in making accessible tourism a reality and are meant to inspire the key stakeholders to engage in similar initiatives in their respective areas of influence.  Module V is currently available in Spanish only, in a digital accessible version. It has been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

San Marino Declaration on Accessible Tourism 
The Declaration which resulted from the 1st UNWTO Conference on Accessible Tourism in Europe, held on 19-20 November 2014 in the Republic of San Marino, can be downloaded here:

Relevant UNWTO Events and Reports on Tourism and Accessibility 

Saturday, March 4, 2017

Future international standard on accessible tourism for all



Press Release

http://www2.unwto.org/sites/all/files/spacer300.gif
http://www2.unwto.org/sites/all/files/spacer300.gif
Madrid, Spain, 1 March 2017
PR No. 17020

Future international standard on accessible tourism for all
From the initiative of the ONCE Foundation, the Spanish Association for Standardization (UNE) and the World Tourism Organization (UNWTO), the first working meeting for the development of an International Standard on Accessible Tourism for All was held in Madrid on 13-14 February. 
The Technical Committee TC 228, responsible for tourism and related services within the International Organization for Standardization (ISO), will develop a global and transversal international standard that will include, initially, a systematic inventory of existing standards, technical criteria, recommendations and requirements in the field of accessible tourism. In addition, recommendations and requirements will be suggested for those segments of the value chain and related activities whose international standardization in terms of accessibility is still pending.
The future standards will be called “ISO 21902 Tourism and related services—Tourism for all—Requirements and recommendations”. In terms of scope, the new standard will set clear guidelines for tourism planning and destination management.
According to Jesús Hernández, Director of Universal Accessibility and Innovation of the ONCE Foundation, the new standard will be “a lever to promote Design for All in such an important economic sector as tourism at the world level. In many cases persons with disabilities cannot exercise their rights to leisure and the enjoyment of culture and tourism. This is discrimination. In addition, from an economic point of view, tourism activity that is designed for all people represents a source of wealth creation”. 
For his part, Márcio Favilla, UNWTO Executive Director, emphasized that universal accessibility is a right and a business opportunity for destinations and companies: “Accessible tourism is the answer to everyone’s universal right to travel and discover the world. At the same time, it is an opportunity for the tourism industry to capture a global marketplace that includes millions of people with disabilities, seniors, families with young children and many others who encounter numerous barriers, both physical and cultural, when travelling.”
Javier García, Director of Standardization of the Spanish Association for Standardization (UNE), stated that “technical standards are documents available to all, which contain the consensus of all parties related to globally-accepted good practices, helping organizations to establish their criteria for action. Currently, the Spanish catalogue contains 75 standards and draft standards that establish the accessibility requirements in many areas, benefiting persons with disabilities and their families, as well as society in general”. UNE is the entity responsible for the development of technical standards in Spain and is the national representative at international and European standardization bodies.
To date, the working group established under ISO TC228 has representatives from Panama, Austria, the United Kingdom, Cyprus, Luxembourg, Portugal, Argentina, Malta, Canada, Ireland and Spain, as well as representatives of associations such as ENAT (European Network of Accessible Tourism), HOTREC (European Association of Hotels, Restaurants and Cafés), ECTAA (European Association of Tour Operators and Travel Agents), SBS (Small Business Standards, the European association representing SMEs in standardization), and ANEC (the European consumer association for standardization)
The new standard, which is expected to be approved in 2018 after reaching consensus at the ISO level and promulgated during 2019, will be applied to the different stakeholders of the tourism sector, both public and private and at different levels.

Contacts:
UNWTO Media Officer Rut Gomez Sobrino
Tel: (+34) 91 567 81 60 / rgomez@unwto.org
UNWTO Communications & Publications Programme
Tel: (+34) 91 567 8100 / Fax: +34 91 567 8218 / comm@UNWTO.org
Tel: (+34) 91 567 8100 / Fax: +34 91 567 8218 / comm@UNWTO.org

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