All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak

All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak
All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak - © Jennifer Johnson 2008

Monday, December 15, 2014 Senseable Travel: Travel Tips for Families Affected by Autism, Sensory Processing Disorder and Developmental Disorders eBook: Jennifer Logan: Kindle Store

An interesting new book on travelling with people affected by autism and developmental disability Senseable Travel: Travel Tips for Families Affected by Autism, Sensory Processing Disorder and Developmental Disorders eBook: Jennifer Logan: Kindle Store: "Senseable Travel: Travel Tips for Families Affected by Autism, Sensory Processing Disorder and Developmental Disorders"

'via Blog this'

Wednesday, October 22, 2014

The Value of the "Purple Pound" For Accessible Tourism in England - Great Research, Great Infographic, Great Work Visit England!

Saturday, August 16, 2014

Research article - Interconnecting mobilities on tour: tourists with vision impairment partnered with sighted tourists - Tourism Geographies -

Taylor & Francis Online :: Interconnecting mobilities on tour: tourists with vision impairment partnered with sighted tourists - Tourism Geographies -

An excellent article by Dr Jennie Small exploring a specialist tourism company who matches people with vision impairment with sighted guides.


While there has been a developing interest in mobilities amongst tourism scholars, the notion of immobilities has often been ignored. Yet, there are many people who do not participate in tourism or, if they do, only experience partial mobility. This study focussed on a tour to Italy byTraveleyes, a company which provides holiday opportunities for people with vision impairment as well as for sighted tourists who act as guides for those with impairment. The research examined the experiences of both tourist groups and the intersection of their mobilities. The methods of study were autoethnography and questionnaire survey. The findings suggested that mobilities were facilitated in the partnership. For those with vision impairment, facilitation of mobility allowed them to enjoy some of the rights to citizenship and quality of life experienced by those who are sighted while the sighted guides learned new ways of mobility. At the same time, mobilities could also be constrained by the personality, interests and motivation of the sighted guide or the person with vision impairment. At times, different tour members had control over mobility and thus control over space; power was relational. Social barriers that affected the experience, combined with the evident embodiment of the tourist experience, suggested the appropriateness of ‘embodied ontology’ as a means for understanding the experience for tourists with vision impairment and their sighted guides.
Photo 1: City of Sydney Braille street signs 2016 Source 
  • vision impairment
  • sighted guide
  • mobilities
  • immobilities
  • embodiment
  • walking
  • tourist experience

  • Jennie Small is a senior lecturer in tourism management at the University of Technology, Sydney. Her specific teaching and research interest is tourist behaviour from a critical tourism approach, focusing on equity and social justice issues in tourism. Her research publications relate to embodiment, gender, disability (vision impairment), obesity, age and the life course.

Saturday, July 12, 2014

PRESS RELEASE: Destination for All World Summit Montréal October 19-22, 2014

SECRÉTARIAT DU SOMMET / SUMMIT SECRETARIAT : 1555, rue Peel, Bureau 500, Montréal (Québec) Canada H3A 3L8
T +1 514 287-9898 # 222 F +1 514 287-1248


Tourisme & Handicaps to unveil the "Destination for All" seal at the first-ever Destinations for All World Summit

Montréal, June 27th 2014 – Tourisme & Handicaps, the association that administers the "Tourisme & Handicap" seal signalling France's accessible tourist establishments, will be presenting the new "Destination for All" seal at the Destinations for All World Summit in Montréal this October 19 to 22.

A "Destination for All" is a place (town, tourist region) where handicap individuals and their families can be accommodated for days at a time. Beyond accessible hotels, restaurants and attractions, these locales also have accessible businesses for everyday needs (grocery stores, malls, post offices, etc.), pedestrian routes and local transportation services.

Annette Masson, President of Tourisme & Handicaps, will unveil the process for introducing the seal, and the locations that have applied for it. With this project, France is innovating by recognizing its accessible destinations and has inspired Kéroul, which would like to imple-ment a similar label in Québec.
The aim of the Destinations for All World Summit is to exchange best practices for inclusive tourism, collectively develop international standards for accessible tourism for all, and establish a global partnership to create accessible destinations.

The event is organized by Kéroul in collaboration with the World Tourism Organization (UNWTO), the European Network for Accessible Tourism (ENAT), Tourisme & Handicaps, Tourisme Québec, JPdL International and others.

In response to the call for speakers, close to 150 abstracts from 34 countries were submit-ted and reviewed by the Summit's program committee. In addition to Ms. Masson, confirmed speakers include:
 Daniela Bas, Director, Division for Social Policy and Development, United Nations
 Marina Diotallevi, Head of the UNWTO's Ethics and Social Responsibility Programme
 Ivor Ambrose, Managing Director, European Network for Accessible Tourism
 Jay Cardinali, Worldwide Accessibility Manager, Walt Disney Parks and Resorts
 Ann Frye, Expert on international transportation for handicapped and elderly persons, and Co-Chair of the International Activities Subcommittee of the US Transportation Research Board's Accessible Transportation and Mobility Committee
 Scott Rains, Independent tourism and travel accessibility consultant
 Martin Heng, Accessible Travel Manager, Lonely Planet
 Magnus Berglund, Scandic Hotels
 Marcus Weisen, European Centre for Cultural Accessibility

Accessibility is a matter of the law, demographics and markets. Be prepared to make way for the future: a world for all!

The World Summit Destinations for all 2014 is organized by Kéroul, a key consultant for Tourisme Québec regarding accessibility, Kéroul is a non-profit organization which, through information and lobbying, promotes and develops accessible tourism and culture and by JPdL, a leading team of conference and event professionals for over 30 years.

For more information about the World Summit Destinations for All and its supporting or-ganizations, visit: 

Source: Michel Trudel, Kéroul
Information : Marie-Hélène Paradis
514 252-3104 #3575
514 531-6797

Saturday, June 28, 2014

Not just "are you being served?" But being served by who? Consumer Hospitality Research Examines the Link Between Hospitality Purchase Intention and Service Staff with Disabilities

As Photo 1 demonstrates, lot can be read into service encounters whether they be people with disability as consumers or as employees serving others. The servicescape's physical and sensory dimensions create enabling or disabling environments for consumers and employees alike. The servicescape may dominate a person's experience or be overcome by well-trained staff who welcome people with disability and seek solutions to environmental barriers. However, what are consumer reactions to being served by people with disability?

This study out of the USA explored several types of interactions in restaurants between customers and service staff with and without disabilities. The findings were relatively surprising and led to the conclusion that service staff with disabilities should be employed in restaurants that target families rather than business or romantic clientele. As this study suggests, it is not just whether you "are you being served?" but some groups of consumers may have a negative disposition towards people with disability in a service context.

this picture shows a manual wheelchair user at an inappropriately designed counter trying to get service from a blonde headed men and a brunette headed women
Photo 1: Service Encounters ©PhotoAbility 2014é

Copyright © Emerald Group Publishing Limited. All rights reserved.

Consumers' perspectives on service staff with disabilities in the hospitality industry

Pei-Jou Kuo
Valentini Kalargyrou

Purpose – This exploratory study aims to investigate consumers' perceptions, attitudes, and purchase intention for restaurants that employ a significant amount of service staff with disabilities. The influences of consumers' characteristics and dining occasions on purchase intention were also examined.

Design/methodology/approach – The authors employed a single-factor (dining occasion) experimental design. A convenient sample was used and a total of 192 consumers participated in this study.

Findings – Consumers demonstrated a moderately positive purchase intention for a restaurant that employs a significant amount of service staff with disabilities; however, the purchase intention varied by dining occasions. The likelihood of choosing this type of restaurant was higher in a family/friends occasion than in business or romantic occasions.

Research limitations/implications – This study employed a convenient sample and the findings might be limited to the casual dining restaurant context. Future research should examine the relationship between purchase intention and perceived social responsibility, restaurant image, or specific disabilities.

Practical implications – This study suggests that hiring a significant amount of service staff with disabilities might be a better strategy for restaurants that target family/friends gatherings. Meanwhile, managers need to be more strategic when they assign employees with disabilities to serve guests who are in a business or romantic dining situation.

Originality/value – This is the first study that empirically investigates consumers' perspectives on restaurant service staff with disabilities in the USA.

Keywords: Dinning occasion, Hospitality industry, People with disabilities, Purchase intention, Restaurant, Service staff

Full reference:

Monday, June 2, 2014

German Research Shows That Holidays Enhance Life Satisfaction of PwD

Drawing on data from Germany, this study finds that in many ways, holidays have a more positive effect on people with disability than they do on people without disability.

Copyright © 2014 Sage Publications. All rights reserved.

The Impact of Holiday Trips on Life Satisfaction and Domains of Life Satisfaction: Evidence for German Disabled Individuals

Ricardo Pagán

This study analyses the contribution of holiday trips to the levels of life satisfaction reported by individuals with and without disability by using an approach in which life satisfaction is seen as a combination of various life satisfaction domains (health, job, housework, household income, dwelling, and leisure). Using longitudinal data from the German Socio-Economic Panel, we estimate a two-layer model which proposes that satisfaction with different domains of life are interrelated and wherein life satisfaction depends on the weight that the individual allocates to each of these domains. The results show that disabled people who participate in holiday trips obtain higher levels of satisfaction with health, job, and housework than do nondisabled ones, especially when this participation is more intense. In addition, satisfaction with health and household income has a significant effect on the overall life satisfaction reported by disabled individuals. Public policy recommendations are given.

Keywords: holiday trips, life satisfaction, domains of life satisfaction, disability, Germany

Full reference:

Pagán, R., 2014, 'The impact of holiday trips on life satisfaction and domains of life satisfaction: Evidence for German disabled individuals', Journal of Travel Research, DOI: 10.1177/0047287513517424.

For further information on the paper please contact:
Ricardo Pagán
Applied Economics Department, University of Malaga
Plaza de El Ejido s/n, Malaga, 29.071, Spain

Sunday, April 27, 2014

Social Diversity: A Look at Tourism in Italy

This paper takes a broader, quantitative approach to looking at social diversity within tourism by exploring the phenomenon of accessible tourism in Italy.

Viviani, A., & Giusti, A. (2013). W). Social diversity: A look at tourismJournal of Environmental Management and Tourism, 4.2(8), 57-64.

Copyright © 2013 Association for Sustainable Education, Research and Science (ASERS). All rights reserved.

Social Diversity: A Look at Tourism

Viviani, Alessandro;
Guisti, Antonio

Photo 1: no visit to Rome would be the same
without experiencing the Colosseum
This paper addresses the issue of social diversity, with reference to the phenomenon of tourism in Italy. Social inequality influences numerous socio-economic phenomena: tourism has been scarcely examined under this perspective. Tourism has significant effects at social level: both on travelers and on the inhabitants of the visited regions. Italy that is one of the most important touristic nations is significantly affected by the phenomena we are studying and, therefore, is an ideal context to analyze and identify the characteristics of tourism and its interaction on various aspects of social diversity. We could consider the interactions on tourism by persons with different economic and social conditions, race, gender, age, religion, mentality. These issues are usually considered by qualitative approaches. This paper attempts to give a quantitative dimension to these phenomena looking for possible statistical and administrative sources. We examined some, direct and indirect, official sources of the National Statistical System and other sources disseminated by European projects and research institutions. To get a more detailed picture of a particular form of social tourism, we used the data provided to us by a very active association in this area. This study is only a first approach in order to find a strategy to help assessing some quantitative characteristics of accessible tourism. The development of this type of tourism shall imply actions, techniques, and policies aimed at reducing the problems about social diversity in the sector, in order to make tourism become a factor of social inclusion.

Photo 2: the experience is enhanced with professional guiding experience that has an understanding of disability and access as used by Simon Darcy in 2012 as part of a tourist services testing
Photo 3: the experience would not be possible unless  the Italian authorities had provided the requisite infrastructure to support disability and access at the Coliseum. This picture shows a ramp leading to a lift - other historical cultural authorities should take note that if the Italians can do it to a major historical building then anyone can!
Keywords: social distress; statistical sources; tourism

Full reference:

Viviani, A., & Giusti, A. (2013). W). Social diversity: A look at tourism. Journal of Environmental Management and Tourism, 4.2(8), 57-64.


Tuesday, April 22, 2014

Australian research study recruiting participants: Private vehicle access, modification and trip planning by people with disability

Research Study:
Private vehicle access, modification, and trip planning by people with disability.

This is a notice about a research study being conducted by the University of Technology, Sydney & OT Solutions for the NSW Department of Family & Community Services on private vehicle access, modification, and trip planning by people with disability.
Your participation in this study is highly valued whether you are driver with disability, have a modified vehicle for yourself or a family member with disability for private transport purposes or would like a modified private vehicle but have been unable to obtain one. 
This part of the study involves a questionnaire to gather your experiences in driving, having a vehicle modified, finding funding for the modifications, trip planning, and your service and parking station access.
The questionnaire has been developed in collaboration with the Physical Disability Council NSW.
The information provided will be used to better position the Department for future development and provision of information in this important area of citizenship.
The questionnaire will take approximately 15-25 minutes to complete depending on whether you are a driver, owner of the vehicle or somebody who wishes to own a private modified vehicle. 
To begin the questionnaire please click on the following link to the questionnaire

For further information about the research project or any other inquiries please contact the project coordinator:
Prof Simon Darcy (02) 9514-5100
All responses are anonymous and confidential. The project has been approved by the UTS Human Research Ethics Committee 2009-404P[3] and any ethical issues arising from the research can be discussed with the UTS Research Ethics Manager on Ph: 02 9514-1279
Photo: Simon Darcy's Paravan hand controls on a low floor Chrysler Voyager

Sunday, April 6, 2014

IV International Congress on Tourism for All Research Papers And Videos of Keynote Sessions

In a follow-up to my previous post on the IV International Congress on Tourism for All, the organisers Fundacion ONCE have produced a wonderful legacy of the Congress by providing access to the program resources.

The main legacy page can be found at IV International Congress on Tourism for All, which provides a host of resources including the overall organisational structure, program, videos and interviews with key presenters.

However, what is really impressive is the exceptional job that the organisers did on producing video sessions on the conference, which also are subtitled in a variety of languages. 

The video resources can be found at Videos and include the following titles:

Congratulations to Fundacion ONCE on the production of such a wonderful resource to disseminate cutting-edge research on accessible tourism.

Photo: A chance to improve destination management for accessible tourism - republished from 

Tuesday, March 18, 2014

Olympic and Paralympic Games in Brazil: learning from Barcelona and Sydney

New Published Research linking legacy and new tourism segments to the success of large events in Brazil

This is research that explores how legacy and the new tourism segments; senior tourism and accessible tourism, can provide business opportunities for the tourism industry in Brazil prior to the 2014 FIFA World Cup and 2016 Olympic Games.

Published in Spanish, with abstracts in Portuguese and English

Copyright © 2014 RAE publicação. All rights reserved.

Jogos olímpicos e paraolímpicos no Brasil: aprendendo com Barcelona e Sidney

Olympic and Paralympic Games in Brazil: learning from Barcelona and Sydney

Domínguez, Trinidad;
Darcy, Simon;
Alén, Elisa

Entre 2014 y 2016, Brasil será sede de numerosos eventos, donde se destaca la celebración de las Olimpiadas en Rio de Janeiro. La industria del turismo será una de las grandes beneficiadas, teniendo como objetivo duplicar el número de turistas, 10 millones en 2016, y generar oportunidades de negocios. Esta investigación plantea el análisis de dicha meta a través de dos elementos vinculados a las Olimpíadas, el legado y la apertura a nuevos segmentos de turistas, concretamente el turismo sénior y el accesible. Se llevará a cabo un análisis de contenido de la bibliografía existente sobre Río 2016 para determinar el estado del arte, y posteriormente se realizará un estudio de caso de las Olimpíadas de Barcelona y Sídney, con el objetivo de obtener las claves del éxito de su legado y la repercusión a nivel turístico. Esto posibilitará identificar los pasos a seguir por Brasil para alcanzar su objetivo turístico.

Entre 2014 e 2016, o Brasil será sede de inúmeros eventos, onde se destaca a celebração das Olimpíadas no Rio de Janeiro. A indústria do turismo será uma das grandes beneficiadas, tendo como objetivo duplicar o número de turistas, 10 milhões em 2016, e gerar oportunidades de negócios. Esta investigação propõe a análise desta meta através de dois elementos vinculados às Olimpíadas, o legado e a abertura para novos segmentos de turistas, de forma concreta o turismo sênior e o acessível. Uma análise de conteúdo será realizada sobre a bibliografia existente sobre Rio 2016 para determinar o estado da arte, e posteriormente será realizado um estudo de caso das Olimpíadas de Barcelona e Sidney, com o objetivo de obter as chaves do sucesso de seu legado e a repercussão a nível turístico. Isto possibilitará identificar os passos a seguir no Brasil para alcançar seu objetivo turístico.

Between 2014 and 2016, Brazil will host a number of large events, where the Olympics of Rio de Janeiro are the most noteworthy. The tourism industry will be one of the beneficiaries. It has established an objective to bring 10 million tourists in 2016, doubling overseas arrivals. This can create many business opportunities for the industry. This paper analyzes this goal by examining two key factors linked to the Olympics, legacy and new tourism segments, in particular, seniors and accessible tourism. A study using content analysis of the bibliography about Rio 2016 will be applied to determine the current body of knowledge. Following this, a case study will be drawn upon the Barcelona and Sydney Games to establish the key elements of the legacy and their tourist outcomes. The findings will establish the main factors required to meet Brazil’s tourist objectives.

Photo 1: Sydney 2000 Paralympic Games Opening Ceremony © Fiona Darcy 2000

Keywords: Olympic and Paralympic Games of Rio de Janeiro, Barcelona and Sydney, legacy, accessible tourism and senior tourism
Full reference:

Domínguez, T., Darcy, S., & Alén, E. (2014). W). Juegos Olímpicos y Paralímpicos en Brasil: aprendiendo de Barcelona y Sidney. RAE-Revista de Administração de Empresas, 54(2), 222-231.

For further information on the paper please contact:
Trinidad Domínguez Vila
Faculty of Business Sciences and Tourism
As Lagoas s/n,
32004 Ourense, Spain

Tuesday, March 11, 2014

Sochi Paralympics brings infrastructure blessing but grassroots still left out

Reposted from thewireradio
Paralympics brings infrastructure blessing but grassroots still left out

In Sochi the Paralympics are under way, and it's hoped that the games will leave behind useful and accessible facilities for people with a disability. The games have a good record of leaving behind accessible infrastructure, but people involved in grassroots sport are often left out.

Listen to story - by Tim Roxburgh interviewing Simon Darcy 

Saturday, March 1, 2014

New Published Research from Spain on the Travel Patterns and Economics of Accessible Tourism

A new article that contributes further comparative understandings of the travel patterns and economics of accessible tourism this time through a case study in Spain.

Copyright © 2013 IP Publishing Ltd All rights reserved.

Domínguez, Trinidad;
Fraiz, Jose A.;
Alén, Elisa

This study analyses different beneficiaries of accessibility, who play important roles in the tourist sector by generating business opportunities. Taking Spanish tourists with disabilities as a point of departure, the paper examines tourists' habits, their representational potential for the Spanish tourist sector and their spending patterns according to socio-demographic variables (gender, age, origin and disability typology). Through an empirical analysis, the authors demonstrate the representation and importance of such segments of the population for the tourism industry, as well as the need for the tourism industry to recognize the importance of designing products, services, and destination points that are accessible to everyone.

Keywords: Accessible Tourism; Disability; Economic Profitability; Market Opportunity; Spain

Full reference:

Domínguez, T., Fraiz, J. A., & Alén, E. (2013). Economic profitability of accessible tourism for the tourism sector in Spain. Tourism Economics, 19(6), 1385-1399.

For a copy of the paper please contact:
Trinidad Domínguez Vila
Faculty of Business Sciences and Tourism
As Lagoas s/n,
32004 Ourense, Spain

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