All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak

All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak
All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak - © Jennifer Johnson 2008

Wednesday, November 30, 2011


Inclusion, Disability, Ageing Population and Tourism

Edited by Dimitrios Buhalis (Bournemouth University), Simon Darcy (University of Technology, Sydney) and Ivor Ambrose (European Network for Accessible Tourism - ENAT)

This book brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Selected country reports, detailed case studies and technical guidance from leading experts provide an essential resource for academics and practitioners.

“In 25 chapters, Best Practice in Accessible Tourism provides a ‘state-of-the-art” assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers.”
Noel Scott, University of Queensland, Australia

Photo 1: an example of a quality accessible tourism experience where infrastructure, ecotourism and a tourism operator with an innovative understanding of people with disabilities' needs create a memorable experience for all (photo used with permission © Sabine Smith 2010

1.     Ivor Ambrose, Simon Darcy and Dimitrios Buhalis: Introduction
2.     Ivor Ambrose: European Policies for Accessible Tourism
3.     Pieter Ghijsels: Accessible Tourism in Flanders: Policy Support and Incentives
4.     Peter Neumann: Accessible Tourism for All in Germany – A Case Study
5.     Nikos Voulgaropoulos, Eleni Strati and Georgia Fyka: Accessible Tourism in Greece: Beaches and Bathing for All
6.     Laurel Van Horn: The United States: Travelers with Disabilities
7.     Simon Darcy, Bruce Cameron and Stephen Schweinsberg: Accessible Tourism in Australia
8.     Sandra Rhodda: Accessible Tourism in New Zealand
9.     Mike Prescott: Universal Tourism Networks
10. Huong Le, Yuka Fujimoto, Ruth Rentschler and David Edwards: Tourism Victoria, Australia – An Integrative Model of Inclusive Tourism for People with Disabilities
11. Lilian Muller: Accessible Tourism in Sweden – Experiences – Stakeholder Marketing
12. Philippa Hunter-Jones and Anthony Thornton: The Third Sector Responses to Accessible/Disability Tourism
13. Caroline Walsh, Janet Haddock-Fraser and Mark P. Hampton: Accessible Dive Tourism
14. Andrew Wright: Tour Operating for the Less Mobile Traveller
15. Simon Darcy and Ravi Ravinder: Air Travel for People with Disabilities
16. Roland Krpata: Accessible Public Transport: Vienna City Tourism
17. Katerina Papamichail: Accessible Hotels: Design Essentials
18. Bruce Cameron and Simon Darcy: Wheelchair Travel Guides
19. Shane Pegg and Norma Stumbo: Accessing Desired Heritage Tourism Services
20. Bodil Sandøy: Norway VisitOslo: Supporting Accessible Tourism Content within Destination Tourism Marketing
21. Jesús Hernández Galán: Accessible Tourism in Spain: Arona and Madrid
22. Andrew Daines and Chris Veitch: VisitBritain: Leading the world to Britain
23. Tracey J. Dickson and Simon Darcy: Australia: The Alpine Accessible Tourism Project and Disabled Wintersport
24. Susana Navarro García-Caro, Arno de Waal and Dimitrios Buhalis: Special needs customer care training for tourism
25. Ivor Ambrose, Dimitrios Buhalis, Simon Darcy: Conclusions: Best Accessible Tourism Practice

Author information
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism
at Bournemouth University.

Associate Professor Simon Darcy is an expert in Inclusive Organisational Practice and Diversity Management specialising in tourism, transport and the cultural industries at the University of Technology, Sydney.

Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism. 

Aspects of Tourism 234 x 156 (R8vo) 15/01/2012 408pp
Hbk ISBN 9781845412531
Pbk ISBN 9781845412524
C. £109.95 / US$179.95 / CAN$179.95 / €129.95
C. £34.95 / US$59.95 / CAN$59.95 / €39.95
Subject (BIC): KNSG Tourism Industry, KJS Sales and marketing, JFFG Disability: social aspects Territory: World
Level: Postgraduate, Research / Professional, Undergraduate Cat: 75


  1. Dear Mr. Darcy,

    My name is István Szaló, I'm a student in Romania, working on my Masters degree in Tourism, at Babeş-Bolyai University.

    My thesis is in the field of Accessible Tourism, I'm developing a grading system for cities, that classifies them according how accessible they are for people with physical restraints, mainly for foreign tourists.

    I was wondering if you could recommend some literature that discusses this issue, especially the conception of the grading system.

    My Bachelor's degree was also also in the field of accessible tourism, it focused on analyzing the market trends of the Romanian people with physical disabilities.

    I await your response, here or at my e-mail address:


    István Szaló

  2. Hi István
    I will reply to you more extensively off-line but in short trying to develop a classification system to represent the accessibility of cities would be more problematic than it is for something as simple as a hotel room - see the following post for a discussion area -

    What would be more fruitful would be to examine the integration of accessible tourism components within what constitutes accessible destination management and in particular the destination competitiveness index - see Crouch, G. I., & Ritchie, J. R. B. (2005). Application of the analytic hierarchy process to tourism choice and decision making: a review and illustration applied to destination competitiveness. Tourism Analysis, 10(1), 17-25.

    I hope this gives you a starting point

    Kindest regards



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