All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak

All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak
All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak - © Jennifer Johnson 2008
Showing posts with label research. Show all posts
Showing posts with label research. Show all posts

Friday, September 11, 2015

Have you travelled to Spain recently? Spanish Accessible Tourism Research by ONCE Foundation Universal Accessibility Observatory



ONCE Foundation, through the Universal Accessibility Directorate, has been carrying out different research on Universal Accessibility in different environments (urban planning, transport, etc.) since 2011, through the Universal Accessibility Observatory.

During 2015 and 2016 the Observatory will focus the research on the situation of Accessible Tourism in Spain.

Spain welcomes over 53 million international tourists a year and tourist activity reached 10.9% of GDP. The current tourism trends observe increased sophistication of supply and demand, the presence of older tourists, increasing demand for quality.

Accessible tourism comprises design facing the whole population, not just people with disabilities but families with children, carrying trolleys, bags, and with special needs at different moments of life.

We have developed a questionnaire for tourists who have travelled to Spain to help us in the research. 

It is crucial to count on the user’s opinion, to analyze consumers’ habits and diagnose the state of accessibility in tourism facilities.

We would appreciate anyone that has travelled to Spain to complete the questionnaire on their travel behavior .

The survey will be available from the 7th September to the 30th October.

Thank you in advance for your interest in cooperating with the Observatory of Universal Accessibility in Tourism in Spain.

For additional information or any questions, please contact Veronica Martorell (vmartorell@consultoria.ilunion.com) and / or Iván Carmona (icarmona@consultoria.ilunion.com).

Photo 1: Spectacular vistas in Spain (Source: UNWTO)

Wednesday, July 13, 2011

National Tourism Dialogue and Communiqué on Accessible Tourism


The National Information Communication Awareness Network for the arts, sport, recreation and tourism (a.k.a. NICAN) recently held a National Tourism Dialogue that brought together stakeholders with an interest in the area disability, access and inclusive or accessible tourism http://www.nican.com.au/news/communique-national-tourism-dialogue

The Dialogue was opened by Sen Jan McLucas the current Parliamentary Secretary for Disabilities and Carers where she issued a media release http://www.janmclucas.fahcsia.gov.au/mediareleases/2011/Pages/increase_access_tourism_20062011.aspx and the text of her opening speech http://www.janmclucas.com.au/index.php?option=com_content&view=article&id=87:nican-national-dialogue-on-tourism&catid=4:speeches&Itemid=17

The day adopted a participatory action research approach (Denzin & Lincoln, 2003; Goodley & Lawthom, 2005; Kitchin, 2000; Taylor, 1999) and a background paper on Setting a Research Agenda for Accessible Tourism (Darcy, 2006) was circulated as a starting point for the participants. Research can be a foundation for policy development and change particularly where industry groups demand a business case. Historically disability, access and accessible tourism have been challenged by industry groups as they do not believe that people with disability are a market segment or believe that they are a low yield group or that provision for accessible accommodation does not provide a reasonable return on investment (Australian Hotels Association & Tourism and Transport Forum, 2010). To counter these arguments, two presentations were incorporated within the agenda to provide a research base  from nationally collected government statistics,  and to challenge market myths and stereotypes (Dwyer & Darcy, 2011; Forrester, 2011). The afternoon was then devoted to a stakeholder brainstorming session aimed at coming to a group consensus for a call to action to action to improve the tourism opportunities for the group through leveraging industry engagement. Photo 1 is the group present at Parliament house with a number of other speakers joining by teleconference - Sheila King, Access for All Alliance Inc.,  Associate Prof Simon Darcy, UTS Business School.


Photo 1 - National Tourism Dialogue Group Photo plus others who joined by teleconference.


The agenda for the day was:
National Dialogue
Stakeholders in Disability Tourism 
Monday 20 June 2011
9:30am – 3:00pm
Parliament House, Canberra 

AGENDA

9:30     Welcome and introductions (Patron Annette Ellis)
a.     Apologies
b.     Brief introductions (all)
c.      Scene setting and purpose of forum (CEO NICAN Suzanne Bain-Doniohue/Marketing Manager NICAN Craig Wallace)

10:00  Formal opening and keynote
     Current directions in disability & the importance of access tourism
                Senator the Hon. Jan McLucas, Parliamentary Secretary for Disabilities and Carers

Morning tea [Group photograph]



10:30  
The Case for Accessible Tourism
a.     The value of disability tourism - what the research tells us?
(Ass. Professor Simon Darcy, UTS Business School - University of Technology, Sydney)
 (Bill Forrester, Travability)
b.     Other sources and gaps in our knowledge (all)

12:30 Lunch

1:30    Taking action (brainstorm of all stakeholders)
a.     What do we want to happen?
b.     Who do we need onside to make it happen?
c.      What could we do to make it happen?
d.     What are the barriers to getting there? 

2:30     Next steps
a.     Possible joint communiqué (draft with papers)
b.     Recap key outcomes & agreements (Annette Ellis)

3:30     Close

For inquiries please contact Craig Wallace at Nican on (02) 6241 1220 / 0451 199 750

The communiqué from the National Dialogue is now reproduced for your convenience and can be accessed from http://www.nican.com.au/news/communique-national-tourism-dialogue
National Dialogue
Stakeholders in accessible and inclusive tourism 
Wednesday 22 June 2011

Parliament House, Canberra 


COMMUNIQUÉ
Inclusive and Accessible Tourism – an opportunity for Australia

A National Dialogue of key stakeholders in inclusive and accessible tourism was opened on Monday 20 June by Senator the Hon Jan McLucas, Parliamentary Secretary for Disabilities and Carers at Parliament House, Canberra.  The Dialogue, hosted by Nican and chaired by Annette Ellis, National Patron and former Shadow Minister for Disability and Carers, has agreed on a call to action for the tourism industry, government and the Australian community:

Tourism by people who have a disability or who are ageing is an opportunity for Australian Tourism to seize the competitive advantage in a tight market. It is also a great way to demonstrate corporate social responsibility.  The time is right for action as Australia’s baby boomers retire.

Key stakeholders including researchers, tourism operators and referral providers have joined forces, with the support of the Australian Government, to build awareness about the opportunities and to address barriers to tourism by these groups. 

Together, we believe that there is a growing understanding of the potential of the tourism market for people with disability, including seniors, which goes hand-in-hand with boosting visitor numbers and strengthening our place as a top draw tourism destination for people around the world. 

We recognise that access to leisure and recreation, including taking a holiday, is an important part of living an ordinary life and helps realise the United Nations Convention on the Rights of People with a Disability and the National Disability Strategy. 

Ultimately, this will help to build a more welcoming and inclusive society, where individuals and families with a disability have choices and no longer feel shut out.

There are significant advantages to developing better tourism products, services and experiences to people with disability as well as information about opportunities, venues and services. 

This is good business sense and is also consistent with rights, access and corporate social responsibility. 

With the right planning this can be a real win for both people with disability and the tourism industry. 

Now is the time to promote the business case for disability tourism where:   

·        Some 88 per cent of people with disability take a holiday each year which accounts for some 8.2 million overnight trips.
·        The average travel group size for people with disability is 2.8 people for a domestic overnight trip and 3.4 for a day trip.
·        There is a myth that the inclusive tourism market does not spend because of economic circumstance.
·        People with disability travel on a level comparable with the general population for domestic overnight and day trips.
·        The total tourism expenditure attributable to people with disability is $8bn per year or 11 per cent of overall tourism expenditure (Dwyer & Darcy, 2011).

The business case is clear and draws on landmark research from Associate Professor Simon Darcy, with the University of Technology’s Business School, who presented at the session. 

We welcome the Government's commitment in the area of travel and tourism through the National Disability Strategy as well as work on Access to Premises and Transport Standards, access to airlines and cinema access. 

More could be done including an inclusive/accessible tourism category within a mainstream tourism award; a marketing strategy; a practical information guide; a National Forum with Tourism operators and further work to refresh and promote the business case for inclusive and accessible tourism, especially with industry.

We commend these ideas to government and each of us is committed to moving from commitment to action.

We are excited by the opportunity to deepen the understanding of the importance and potential of inclusive and accessible tourism for all Australians.  We will continue to work together and promote the benefits across the tourism industry, agencies of governments at all levels, tourism promoters, and the Australian community.

Issued by:
Australia For All Alliance Inc
Greatvenue
Disabled Motorists Association
Disability Information and Resource Centre
Nican
IDEAS
Travability
Leadership plus (formerly Inclusive Leisure Vic) 

Media contact: Craig Wallace, Marketing Manager, Nican – 0451 199 750


References  

  

Saturday, March 13, 2010

German National Tourist Board gets serious about barrier-free tourism research

The German National Tourist Board (GNTB) got serious about “barrier-free tourism” in 2007 by adding a supplementary question to the Quality Monitor - German tourism industry survey, which surveys 17,000 German and international visitors (German National Tourist Board, 2010). The monitor distinguishes between four dimensions of access: restricted mobility or in wheelchairs; partially sighted or blind; deaf or hard of hearing; and visitors with pushchairs. Since introducing this initiative the GNTB has introduced barrier-free tourism products, overhauled their websites to be more accessible and provide selected reporting on barrier-free satisfaction and quality (German National Tourist Board, 2008). Importantly, the GNTB regard barrier-free tourism as part of their international marketing efforts (German National Tourist Board, 2009). The limited results released suggest that international tourists with disabilities have higher expectations and lower satisfaction than German domestic tourists but overall people with disabilities rated their satisfaction as ‘good’ (Muqbil, 2010). We look forward GNTB making all the results of the study freely available.


Germany's main travel destination website includes a page entitled "Germany for all", which highlights barrier free travel amongst other groups including 50+, GLBT (gays lesbians bisexuals transgender), honeymooners, young people and families. Within their barrier free travel includes photos relating to people with mobility, vision, hearing and cognitive disabilities. This approach are being inclusive of all groups is a refreshing approach for a National Tourism Office and is to be commended. Photo 1 depicts a person who is blind enjoying a tactile experience and strongly connects with the most recent academic literature on embodied tourist experiences.

Photo 1: Accessible tactile experience for blind or partially sighted people (source: http://www.germany.travel/en/deutschland_fuer___/menschen_mit_barrieren/menschen_mit_barrieren_1.html )


References
German National Tourist Board. (2008). Importance of Tourism Available from http://www.germany-tourism.de/pdf/jb_2008_en_2_the_importance_of_tourism.pdf
German National Tourist Board. (2009). Press Release: GNTB global marketing - Barrier-free travel an integral part of GNTB's marketing activities.   Retrieved 13 March, 2010, from http://www.germany-tourism.de/pdf/110309_barrier-free_travel.pdf
German National Tourist Board. (2010). Quality Monitor - German tourism industry survey.   Retrieved 13 March, 2010, from http://www.germany-tourism.de/ http://www.germany-tourism.co.uk/EGB/about_us/market_research.htm
Muqbil, I. (2010). 4. Travelling In Germany Rated 'Good' By People With Disabilities. TRAVEL IMPACT NEWSWIRE, 16(12 March 2010), np



Monday, March 1, 2010

Meetings, Incentives, Conferences & Events Industry interested in Disability Events Research





Disability, Human Rights and Disability Specific Events


One of the exciting things about working in this area is engaging with different industries that can affect the lives of people with disability. When disability advocates and researchers get the opportunity they should always provide relevant industry with stories based on sound research evidence. A chance meeting with Major Events International provided an opportunity to discuss the UN Convention (see previous blog), disability discrimination issues with the events industry, market size and dynamics and outlining universal design as a concept to develop enabling events environments. The article finishes with information about two major disability sporting events: the Paralympics; and the Special Olympics. No matter which part of the typology of events [1] - locally based community events, regionally important festivals, hallmark events or mega-events like the Olympics and Paralympics - people with disabilities have the right to participate and the events industry needs to know how to create more enabling events environments. 

The website link is provided below as is the story and the references.



In 2006 the United Nations’ [2, 3] Convention for the Rights of People with Disabilities was introduced and has been adopted by over 100 nations by 2008 . The Convention provides the international agreement on which national disability discrimination legislation and policy is framed. Article 30 of the Convention specifically identifies the rights of people with disabilities to culture, recreation and tourism, which has direct implications for the events industry. Yet, many in the events industry regard such conventions as a threat to the way that they operate rather than regarding it as an opportunity to open their operations to inclusive practices that broaden their markets. The remainder of the article provides market arguments, conceptual approaches, a case study of outcomes inclusive strategies and further information on two major disability specific events.

Globally there are over 650 million people with disabilities equating to about 10% of humanity [4]. As the World Health Organisation [5] state, by 2020 there will be 1.2 billion people over 60 years of age. The ‘greying’ of the population has been well documented as a market opportunity and is a phenomenon that affects all major inbound tourism and, hence, events markets [6]. The combination of disability over lifespan and the ageing of the population provide a significant convergence that the events industry need to react to not only on the human rights basis but from simple business sense [7]. Research in the United Kingdom, United States, Europe and Australia has shown that people with disabilities attending events or travelling for tourism purposes do so in a group rather than being alone [8-12]. If you are not inclusive of people with disabilities or those who are ageing, you not only lose their business but also the business of those who travel with them, which has been estimated at three to five other people on day trips to events or on overnight travel.

One way to ensure that disability and ageing is incorporated within event planning is through the principles of universal design. Universal design provides a framework in which to develop inclusive market practices for people of all ages, sizes and abilities by making products and environments usable without the need for specialist design [13]. In an Australian context, there has been the Disability Discrimination Act in force since 1992 and there have been significant cases of discrimination identified across the events industry [14, 15]. These included:

·         access to venues that event organisers had booked but were not accessible;
·         lack of provisions of accessible information formats including Braille, sign language interpreters and website accessibility to W3C international protocols;
·         staging that was not accessible to people with mobility disabilities;
·         policy on not charging for carer/attendants to support people with disabilities; and
·         registration procedures that did not identify people’s access requirements.

Yet, rather than focusing on the negative aspects of these discriminatory practices both the Australian Meetings and Events Industry [16] and the Australian Federation of Disability Organisations [17] have been proactive in  providing direction to the industry in producing inclusive and accessible events guides.

Apart from the argument that access considerations should be part of every event organisation, the events industry can benefit from many disability specific events including: adaptive technology expositions; disability organisation congresses; sport related travel; human rights meetings; inclusive education events; and disability specific arts productions. One example of how an organisation has benefited from pursuing disability specific events is the Perth Convention Bureau Ltd [18]. In developing a disability, ageing, and events strategy, the Perth Convention Bureau Ltd invested $50,000 in a Beyond Compliance Initiative. Beyond Compliance encouraged tourism operators in Western Australia to recognise the disability sector as a growing tourism market and subsequently provide universally accessible services to allow people with a disability and their carers and families to access and enjoy the stunning assets of Western Australia as a tourist destination for both business and leisure travellers. The initiative had lead to 18 national or international conferences being confirmed for Western Australia, translating to 10,385 delegates coming to the state for the purpose of a disability related conferences with an expected expenditure of nearly $20 million over three years [18].

An example of two major world disability events in the sporting sector is the International Paralympic Committee winter and summer Paralympic games and the Special Olympics.

The Paralympic Games are the pinnacle event of the International Paralympic Committee (http://www.paralympic.org/) and the showcase of elite performance for athletes with disabilities. They are considered a ‘parallel’ movement to the Olympics. The Paralympics are held every four years generally after the Olympic Games, and mostly, in the same host City as the Olympic Games. The Paralympics had their roots in the rehabilitation of injured war veterans in England. The first staging of an international event took place in England at Stoke Mandeville hospital in 1948. The main aims of the first events were rehabilitation and social integration of people with disabilities. The first Paralympics was held in Rome in 1960 with 400 athletes from 23 countries. The Paralympics include the disability categories of: Amputee; Cerebral palsy; Intellectual disability; Vision impaired; Wheelchair; and Les autres. Fourteen sports are common to the Olympic Games with the sports of wheelchair rugby, boccia, goal ball and power lifting being specific to the Paralympics. The Paralympics have grown rapidly since their inception to become part of a global network of sports events. In doing so they have brought an increased visibility and status to people with disabilities by focusing on their abilities [adapted from 19]. Since the Sydney 2000 Olympic and Paralympic Games there has been an operational partnership that ensures that the big city for the Olympic Games also holds the Paralympic games in the same year, in the same city and no longer than two weeks apart. Photo 1 shows the opening ceremony to the Sydney 2000 Paralympic Games.


Photo 1: Welcoming the elite athletes with disability at the Opening Ceremony of the Sydney 2000 Paralympic Games © Fiona Darcy 2000


Special Olympics (http://www.specialolympics.org/ ) is a non-profit, international program of sports training and competition for people with intellectual disabilities. Founded in 1968 the Special Olympics provides training and athletic competition in 24 Olympic type sports for more than one million athletes in nearly 150 countries. The Special Olympics uses sports training and competition to develop relationships between the athletes, their families and the community. The goal is to provide people an opportunity to enjoy the benefits of sport to become useful and productive citizens who are accepted and respected in their communities.  While eligibility for participation in the Special Olympics is based on an IQ score as international competition seeks to be fair, challenging and provide individuals with a reasonable opportunity to succeed. This is a very different focus to the Paralympics that is based on a policy of elite sport participation where competition is based on a functional classification for each disability group where success is measured by winning [adapted from 20].

The overview of these two major disability sporting events was timely given that the 2010 Vancouver Winter Paralympic games starts on 12 March 2010 [21]. The Winter Paralympic games includes the same disability categories as the summer Paralympic games  and has the common winter sports of Alpine skiing, Nordic skiing, Biathlon and Cross-country skiing, with the disability specific Ice sledge hockey and Wheelchair curling. As VANOC organize the Olympic and Paralympic games the same village, venue and facilities used by both the Olympic and Paralympic athletes [21]. The Sydney 2000 Olympic and Paralympic games has had a full review of the considerations for logistics of planning, developing, managing, delivering and evaluating such an event [22].

Lastly, UN Convention on the Rights of People with Disabilities has provided the event industry with a wonderful opportunity to develop inclusive practices for all events or to open up new market understandings through pursuing disability specific events. An opportunity is only a business potential until actions are taken to move the potentiality to a reality. The challenge is yours!

References
1.         Allen, J., et al., An overview of the event field, in Festival & special event management, J. Allen, et al., Editors. 2008, John Wiley & Sons Australia: Milton, Qld. p. 3-35.
2.         United Nations, Convention on the Rights of Persons with Disabilities. 2006, New York http://www.un.org/esa/socdev/enable/rights/convtexte.htm: United Nations General Assembly A/61/611 - 6 December 2006.
3.         United Nations. Landmark UN treaty on rights of persons with disabilities enters into force. [Webpage] 2008 3 May [cited 2008 12 May]; Available from: http://www.un.org/esa/socdev/enable/rights/convtexte.htm http://www.un.org/apps/news/story.asp?NewsID=26554&Cr=disab&Cr1=.
4.         United Nations. Enable.  2009 2 June 2009; Available from: http://www.un.org/disabilities/.
5.         World Health Organization. Global Age-friendly Cities Guide 2007; Available from: http://www.who.int/ageing/age_friendly_cities/en/index.html.
6.         Dwyer, L., Trends underpinning global tourism in the coming decade, in Global Tourism, W. Theobald, Editor. 2005, Butterworth Heinemann: Burlington, MA. p. 529-545.
7.         Darcy, S. and T. Dickson, A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences. Journal of Hospitality and Tourism Management, 2009. 16(1): p. 32-44.
8.         Dwyer, L. and S. Darcy, Chapter 4 - Economic contribution of disability to tourism in Australia, in Technical Report 90040: Visitor accessibility in urban centres, S. Darcy, et al., Editors. 2008, Sustainable Tourism Cooperative Research Centre: Gold Coast. p. 15-21.
9.         HarrisInteractive Market Research. Research among adults with disabilities - travel and hospitality.  2005 January; 66]. Available from: http://www.opendoorsnfp.org/page3.html.
10.        UK Department for Culture Media and Sport, Accessible tourism: Making it work for your business. 2010, UK Department for Culture, Media and Sport: London.
11.        Buhalis, D., et al., Accessibility market and stakeholder analysis - One-Stop-Shop for Accessible Tourism in Europe (OSSATE). 2005, University of Surrey: Surrey, United Kingdom.
12.        Van Horn, L. Disability Travel In The United States: Recent Research And Findings. in 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED) - "Benchmarking, Evaluation and Vision for the Future". . 2007. June 18-22, 2007, at the Palais des congrès de Montréal.
13.        Center for Universal Design. Universal Design Principles.  2009  [cited 2009 20 May]; Available from: http://www.design.ncsu.edu/cud/about_ud/about_ud.htm.
14.        Darcy, S. and R. Harris, Inclusive and accessible special event planning: an Australia perspective. Event Management, 2003. 8(1): p. 516-536.
15.        Darcy, S. and T. Taylor, Disability citizenship: An Australian human rights analysis of the cultural industries. Leisure Studies, 2009. 28(4): p. 419-441.
16.        Meetings and Events Australia. ACCESSIBLE EVENTS: A Guide For Organisers.  2006  [cited 2010 26 Feb]; Available from: http://www.meetingsevents.com.au/research/Accessible%20Events%20revised%20Oct%2006.pdf.
17.        Australian Federation of Disability Organisations, A guide for Accessible Events for People With Disability. 2007, Compiled by the Australian Federation of Disability Organisations, incorporating information from the Canadian Guide to Planning Inclusive Meetings and Conferences and the Victorian Inclusive consultation and communication with people with a disability (used with permission): Canberra.
18.        Darcy, S., et al., Technical Report 90042: Developing Business Cases for Accessible Tourism, in STCRC technical report. 2008, Sustainable Tourism Cooperative Research Centre: Gold Coast.
19.        Darcy, S., Paralympics, in Encyclopedia of Leisure and Outdoor Recreation, J.M. Jenkins and J.J. Pigram, Editors. 2005, Routledge - Taylor and Francis Group: New York and London. p. 350-351.
20.        Darcy, S., Special Olympics, in Encyclopedia of Leisure and Outdoor Recreation, J.M. Jenkins and J.J. Pigram, Editors. 2005, Routledge - Taylor and Francis Group: New York and London. p. 475-476.
21.        Vancouver Organising Committee for the Olympic and Paralympic Games (VANOC). Vancouver 2010 Paralympic Games.  2010  [cited 2010 26 February]; Available from: http://www.vancouver2010.com/paralympic-games/.
22.        Cashman, R. and S. Darcy, eds. Benchmark Games: The Sydney 2000 Paralympic Games. 2008, Walla Walla Press in conjunction with the Australian Centre for Olympic Studies: Petersham, NSW Australia.


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