All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak

All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak
All abilities trek to the summit of Mount Kosciuszko - Australia's highest peak - © Jennifer Johnson 2008
Showing posts with label universal design. Show all posts
Showing posts with label universal design. Show all posts

Saturday, July 12, 2014

PRESS RELEASE: Destination for All World Summit Montréal October 19-22, 2014



SOMMET MONDIAL MONTRÉAL 19-22 OCTOBRE 2014
WORLD SUMMIT MONTRÉAL OCTOBER 19-22, 2014
SECRÉTARIAT DU SOMMET / SUMMIT SECRETARIAT : 1555, rue Peel, Bureau 500, Montréal (Québec) Canada H3A 3L8
T +1 514 287-9898 # 222 F +1 514 287-1248 destinations2014@jpdl.com www.destinationsforall2014.com

PRESS RELEASE

Tourisme & Handicaps to unveil the "Destination for All" seal at the first-ever Destinations for All World Summit

Montréal, June 27th 2014 – Tourisme & Handicaps, the association that administers the "Tourisme & Handicap" seal signalling France's accessible tourist establishments, will be presenting the new "Destination for All" seal at the Destinations for All World Summit in Montréal this October 19 to 22.

A "Destination for All" is a place (town, tourist region) where handicap individuals and their families can be accommodated for days at a time. Beyond accessible hotels, restaurants and attractions, these locales also have accessible businesses for everyday needs (grocery stores, malls, post offices, etc.), pedestrian routes and local transportation services.

Annette Masson, President of Tourisme & Handicaps, will unveil the process for introducing the seal, and the locations that have applied for it. With this project, France is innovating by recognizing its accessible destinations and has inspired Kéroul, which would like to imple-ment a similar label in Québec.
The aim of the Destinations for All World Summit is to exchange best practices for inclusive tourism, collectively develop international standards for accessible tourism for all, and establish a global partnership to create accessible destinations.

The event is organized by Kéroul in collaboration with the World Tourism Organization (UNWTO), the European Network for Accessible Tourism (ENAT), Tourisme & Handicaps, Tourisme Québec, JPdL International and others.

In response to the call for speakers, close to 150 abstracts from 34 countries were submit-ted and reviewed by the Summit's program committee. In addition to Ms. Masson, confirmed speakers include:
 Daniela Bas, Director, Division for Social Policy and Development, United Nations
 Marina Diotallevi, Head of the UNWTO's Ethics and Social Responsibility Programme
 Ivor Ambrose, Managing Director, European Network for Accessible Tourism
 Jay Cardinali, Worldwide Accessibility Manager, Walt Disney Parks and Resorts
 Ann Frye, Expert on international transportation for handicapped and elderly persons, and Co-Chair of the International Activities Subcommittee of the US Transportation Research Board's Accessible Transportation and Mobility Committee
 Scott Rains, Independent tourism and travel accessibility consultant
 Martin Heng, Accessible Travel Manager, Lonely Planet
 Magnus Berglund, Scandic Hotels
 Marcus Weisen, European Centre for Cultural Accessibility

Accessibility is a matter of the law, demographics and markets. Be prepared to make way for the future: a world for all!

The World Summit Destinations for all 2014 is organized by Kéroul, a key consultant for Tourisme Québec regarding accessibility, Kéroul is a non-profit organization which, through information and lobbying, promotes and develops accessible tourism and culture and by JPdL, a leading team of conference and event professionals for over 30 years.

For more information about the World Summit Destinations for All and its supporting or-ganizations, visit: www.destinationsforall2014.com 

Source: Michel Trudel, Kéroul
Information : Marie-Hélène Paradis
mhparadis@keroul.qc.ca
514 252-3104 #3575
514 531-6797

Friday, July 8, 2011

World Report on Disability - The Travel Chain


The World Health Organization (2011) has produced an extensive research report on disability, which reviews evidence about the situation of people with disabilities around the world. It draws together the most recent sources to present a comprehensive overview of the major areas that affect the lives of people with disability. The report consists of 10 chapters including:
  • Introduction
  • Understanding Disability
  • Disability - the global picture
  • Genera health care
  • Rehabilitation
  • Assistance and support
  • Enabling environments
  • Education
  • Work and Employment
  • Recommendations

Interestingly, addresses many of the key concepts discussed in the blog including constraints and barriers to participation, universal design and market dynamics but the report does not mention tourism specifically. It does, however, draw attention to United Nations’ (2006) Convention on the Rights of People with Disabilities and how the articles relate to the importance of participation in all areas of citizenship. While it could be argued that the key chapters discussed in the report cumulatively provide a guide for developing accessible destinations, there is no doubt that the overriding priority of the report in ensuring that all people with disability have accessible environments, services and attitudes in their place of residence. Of course, once this has been completed for local residents, then the same local areas become accessible to tourists with disability visiting the areas.

With regard to travel, the report discusses the concept of the "travel chain" that is defined as
The “travel chain” refers to all elements that make up a journey, from starting point to destination – including the pedestrian access, the vehicles, and the transfer points. If any link is inaccessible, the entire trip becomes difficult (81). Many mass transit providers, particularly in developing countries, have implemented accessibility only partially, for example by providing a limited number of accessible vehicles on each route, making improvements only to the main stations, and providing access only on new lines. Without accessibility throughout the travel chain, the job is incomplete. Inaccessible links require taking an indirect route, creating the barrier of longer travel times. The goal must be for people to have access to all vehicles and the full service area, as well as the pedestrian environment (82). But progressive realization may be the most practical short-term response (WHO 2011, p.179).

Photo 1: Blog Author Simon Darcy boarding low floor accessible bus that forms an important part of the "travel chain" since their introduction in many countries since the late 1990s (© Fiona Darcy 2000)

Photo 1 shows a low floor accessible bus that is one part of a "travel chain" that also needs to be supported by for example accessible timetables, continuous pathways, tactile ground surface indicators and disability awareness trained bus drivers to name a few. In recognising the inherent pragmatism required to ensure the travel chain, this report together with the World Health Organization (2007) Global Age Friendly Cities, provides an impetus for nations and city states to meaningfully address the disability and ageing issues through creating sustainable approaches to these issues as part of addressing disability citizenship across all areas of social participation. The World Health Organization documents can be used to provide a foundation for providing a global understanding within local contexts and to draw the attention of those who are resisting the addressing of these issues. The document concludes by asking three questions that need to be addressed in a policy context: What do we know about people with disabilities?; What are the disabling barriers? And. How are the lives of people with disabilities affected?. In conclusion, the report makes nine recommendations:
·        enable access to all mainstream policies, systems and services;
·        invest in specific programs and services for people with disabilities;
·        adopt a National disability strategy and plan of action;
·        involve people with disabilities;
·        improved human resource capacity;
·        provide adequate funding and improve affordability;
·        increased public awareness and understanding of disability;
·        improve disability data collection; and
·        strengthen and support research on disability.

Interestingly in my own first major report, Anxiety to Access (Darcy, 1998), these recommendations are not dissimilar and provide a sound blueprint for improving travel and tourism industry approaches to disability, access and accessible tourism.

References  


  

Monday, June 21, 2010

Sydney for All adds Darling Harbour Precinct's Accessible Destination Experiences

As discussed in previous blog entries, the concept of quality accessible tourism experiences has gained little attention in the literature with most work concentrating on “access” as literally stopping at getting in the door. Access to the physical premise or alternative information provision should be the starting point for developing truly accessible destination experiences across including mobility, vision, hearing and cognitive dimensions of access. Understanding accessible destination experiences also needs to incorporate the level of support needs of the individual whether they are independent in their tourism interactions through to those who have very high support needs and require one on one assistance 24 hours a day. These conceptual foundations have been brought together in a forthcoming chapter that develops a more complex understanding of disability, tourism and accessible tourism (Darcy, Ambrose, Buhalis, & Schweinsberg, 2010).

Quality accessible tourism experiences were at the centre of a Sustainable Tourism Cooperative Research Centre project on Visitor Accessibility in Urban Centres (Darcy et al., 2008). The outcome of the project was the development of the Sydney for All Web portal that brought together good quality accessible tourism experiences across mobility, hearing, vision and cognitive dimensions of access across the continuum of support needs. Business 21C undertook a short video to encapsulate the philosophy of the project and to examine what makes for quality accessible tourism experiences. The video can be viewed at the following website http://www.business21c.com.au/2010/04/accessible-tourism-linking-demographic-change-and-social-sustainability-to-business-success . The work also encapsulated outdoor environments including national parks, Sydney Harbour and open space areas within the Sydney central business district including the Royal Botanic Gardens. A more detailed examination of presenting outdoor access information has been outlined in an article for the Australasian Parks and Leisure Journal that focused on the Sydney Harbour National Park North Head Look Out (Darcy, Cameron, Dwyer, & Taylor, 2008).

Photo 1: Stop Press - Sydney for All wins World Leisure Organisation's 2010 Innovation Prize IN

The Sydney for All project has now been extended through a grant from the City of Sydney to include the Darling Harbour Tourism Precinct. This work has been carried out by Bruce Cameron, Director Easy Access Australia, and sought to provide a series of additional accessible destination experiences within this precinct. To this end, the following providers have been highlighted as providing high quality accessible destination experiences:
  • The Chinese Gardens of Friendship;
  • IMAX theatre;
  • Australian National Maritime Museum; and
  • Powerhouse Museum.
Within each of these providers, there are a series of mobility, vision, hearing and cognitive activities that can be undertaken across the continuum of support needs. Part of the project includes a built in research loop that both quantitatively and qualitatively assesses the experiences that individuals have in undertaking these destination experiences. Sydney for All has received a 2009 Vision Australia’s Making a Difference Award for W3C compliance for website accessibility for people with vision impairments or those who use screen readers, has received a highly commended award from Uniquest for innovative social media development and a University of Technology Sydney human rights award for social media development.

Photo 2: Bruce Cameron completing access audits for the Darling Harbour precinct (©  2010 Patty Mazza)


References
Darcy, S., Ambrose, I., Buhalis, D., & Schweinsberg, S. (2010). Chapter 20 - A call towards universal approaches to accessible tourism. In D. Buhalis & S. Darcy (Eds.), Accessible Tourism: Concepts and Issues (pp. 320-340). Bristol, UK: Channel View Publications.
Darcy, S., Cameron, B., Dwyer, L., & Taylor, T. (2008). Research Note: Understanding accessible spaces and places: www.sydneyforall.com Web portal and the North Head Lookout Case Study. [refereed research note]. Australasian Parks and Leisure, 11(3 Spring), 28-34.
Darcy, S., Cameron, B., Dwyer, L., Taylor, T., Wong, E., & Thomson, A. (2008). Visitor accessibility in urban centres (pp. 75).  Retrieved from http://www.crctourism.com.au/BookShop/BookDetail.aspx?d=626



Saturday, April 24, 2010

Accessible tourism and sustainability: a discussion and business case study


An article has been published by the Journal of Sustainable Tourism that links accessible tourism and sustainability to triple bottom line reporting (Darcy, Cameron, & Pegg, 2010). The article was one outcome from a broader study looking at the business case for accessible tourism funded by the Sustainable Tourism Cooperative Research Centre (STCRC) (Darcy, Cameron, Pegg, & Packer, 2008). While the article focuses on O’Carollyns Resort, Port Stephens New South Wales (O'Carrollyns, 2006), the report investigates business cases from the convention and exhibition, transport, accommodation and recreation provisions sectors. More importantly, the report provides a foundation on which to collect data to create business case studies for accessible tourism through triple bottom line approaches as the abstract the report states:

"The research project was an STCRC scoping project to formulate a procedure for undertaking accessible tourism business cases. The project sought to case study examples of high standard accessible tourism product, facility or experience. The accessible tourism market is comprised of seniors and people with disabilities with access needs. It is recognised in the literature that there are significant barriers that constrain the tourism experiences of the group. A key component in the constraint is the supply of accessible tourism product and the understanding of the elements of business success with the market by the tourism industry. The methodology was informed by a case study approach and the triple bottom line scorecard. The research design sought to expand the thinking in general business performance more broadly than financial measures. The evaluation of environmental and social benefits has become part of core corporate practice. The preliminary work utilised a Delphi group to identify a range of high standard of accessible product, across states, segments and reflecting a range of ownership structures. The next stage involved developing Business Case Instrument to ‘capture’ triple bottom line metrics. The ‘metrics’ were collected through reviews of management information systems, in-depth interviews with key informants and review of other performance information. The research resulted in five business case studies on which the refined Business Case Instrument was based. This will assist the industry stakeholders to understand the components likely to be present when a destination experience meets the needs of travellers with a disability. The research suggests that provision can be improved by each organisation but that provision of access will not be the only factor present in a business successfully meeting the needs of travellers seeking an accessible destination experience. The purpose of this technical report is to document and present the business case instrument" (Darcy, et al., 2008, p. v).

I call for followers of this blog to bring our attention to other case studies of accessible tourism that provide the evidence required to create interest from the business community to invest in accessible tourism product.

References
Darcy, S., Cameron, B., & Pegg, S. (2010). Accessible tourism and sustainability: a discussion and business case study. Journal of Sustainable Tourism, published online 24 April. doi: 10.1080/09669581003690668
Darcy, S., Cameron, B., Pegg, S., & Packer, T. (2008). Technical Report 90042: Developing Business Cases for Accessible Tourism STCRC technical report   Retrieved from http://www.crctourism.com.au/default.aspxg
O'Carrollyns. (2006). O'Carrolyns at One Mile Beach - Accessibility  Retrieved 12 October, 2006, from http://www.ocarrollyns.com.au/accessibility/cabin_accommodation.php

Photo 1: Preparing to board  an accessible dolphin watching cruise at Port Stephens, NSW  (© Fiona Darcy 2008)

Monday, March 1, 2010

Meetings, Incentives, Conferences & Events Industry interested in Disability Events Research





Disability, Human Rights and Disability Specific Events


One of the exciting things about working in this area is engaging with different industries that can affect the lives of people with disability. When disability advocates and researchers get the opportunity they should always provide relevant industry with stories based on sound research evidence. A chance meeting with Major Events International provided an opportunity to discuss the UN Convention (see previous blog), disability discrimination issues with the events industry, market size and dynamics and outlining universal design as a concept to develop enabling events environments. The article finishes with information about two major disability sporting events: the Paralympics; and the Special Olympics. No matter which part of the typology of events [1] - locally based community events, regionally important festivals, hallmark events or mega-events like the Olympics and Paralympics - people with disabilities have the right to participate and the events industry needs to know how to create more enabling events environments. 

The website link is provided below as is the story and the references.



In 2006 the United Nations’ [2, 3] Convention for the Rights of People with Disabilities was introduced and has been adopted by over 100 nations by 2008 . The Convention provides the international agreement on which national disability discrimination legislation and policy is framed. Article 30 of the Convention specifically identifies the rights of people with disabilities to culture, recreation and tourism, which has direct implications for the events industry. Yet, many in the events industry regard such conventions as a threat to the way that they operate rather than regarding it as an opportunity to open their operations to inclusive practices that broaden their markets. The remainder of the article provides market arguments, conceptual approaches, a case study of outcomes inclusive strategies and further information on two major disability specific events.

Globally there are over 650 million people with disabilities equating to about 10% of humanity [4]. As the World Health Organisation [5] state, by 2020 there will be 1.2 billion people over 60 years of age. The ‘greying’ of the population has been well documented as a market opportunity and is a phenomenon that affects all major inbound tourism and, hence, events markets [6]. The combination of disability over lifespan and the ageing of the population provide a significant convergence that the events industry need to react to not only on the human rights basis but from simple business sense [7]. Research in the United Kingdom, United States, Europe and Australia has shown that people with disabilities attending events or travelling for tourism purposes do so in a group rather than being alone [8-12]. If you are not inclusive of people with disabilities or those who are ageing, you not only lose their business but also the business of those who travel with them, which has been estimated at three to five other people on day trips to events or on overnight travel.

One way to ensure that disability and ageing is incorporated within event planning is through the principles of universal design. Universal design provides a framework in which to develop inclusive market practices for people of all ages, sizes and abilities by making products and environments usable without the need for specialist design [13]. In an Australian context, there has been the Disability Discrimination Act in force since 1992 and there have been significant cases of discrimination identified across the events industry [14, 15]. These included:

·         access to venues that event organisers had booked but were not accessible;
·         lack of provisions of accessible information formats including Braille, sign language interpreters and website accessibility to W3C international protocols;
·         staging that was not accessible to people with mobility disabilities;
·         policy on not charging for carer/attendants to support people with disabilities; and
·         registration procedures that did not identify people’s access requirements.

Yet, rather than focusing on the negative aspects of these discriminatory practices both the Australian Meetings and Events Industry [16] and the Australian Federation of Disability Organisations [17] have been proactive in  providing direction to the industry in producing inclusive and accessible events guides.

Apart from the argument that access considerations should be part of every event organisation, the events industry can benefit from many disability specific events including: adaptive technology expositions; disability organisation congresses; sport related travel; human rights meetings; inclusive education events; and disability specific arts productions. One example of how an organisation has benefited from pursuing disability specific events is the Perth Convention Bureau Ltd [18]. In developing a disability, ageing, and events strategy, the Perth Convention Bureau Ltd invested $50,000 in a Beyond Compliance Initiative. Beyond Compliance encouraged tourism operators in Western Australia to recognise the disability sector as a growing tourism market and subsequently provide universally accessible services to allow people with a disability and their carers and families to access and enjoy the stunning assets of Western Australia as a tourist destination for both business and leisure travellers. The initiative had lead to 18 national or international conferences being confirmed for Western Australia, translating to 10,385 delegates coming to the state for the purpose of a disability related conferences with an expected expenditure of nearly $20 million over three years [18].

An example of two major world disability events in the sporting sector is the International Paralympic Committee winter and summer Paralympic games and the Special Olympics.

The Paralympic Games are the pinnacle event of the International Paralympic Committee (http://www.paralympic.org/) and the showcase of elite performance for athletes with disabilities. They are considered a ‘parallel’ movement to the Olympics. The Paralympics are held every four years generally after the Olympic Games, and mostly, in the same host City as the Olympic Games. The Paralympics had their roots in the rehabilitation of injured war veterans in England. The first staging of an international event took place in England at Stoke Mandeville hospital in 1948. The main aims of the first events were rehabilitation and social integration of people with disabilities. The first Paralympics was held in Rome in 1960 with 400 athletes from 23 countries. The Paralympics include the disability categories of: Amputee; Cerebral palsy; Intellectual disability; Vision impaired; Wheelchair; and Les autres. Fourteen sports are common to the Olympic Games with the sports of wheelchair rugby, boccia, goal ball and power lifting being specific to the Paralympics. The Paralympics have grown rapidly since their inception to become part of a global network of sports events. In doing so they have brought an increased visibility and status to people with disabilities by focusing on their abilities [adapted from 19]. Since the Sydney 2000 Olympic and Paralympic Games there has been an operational partnership that ensures that the big city for the Olympic Games also holds the Paralympic games in the same year, in the same city and no longer than two weeks apart. Photo 1 shows the opening ceremony to the Sydney 2000 Paralympic Games.


Photo 1: Welcoming the elite athletes with disability at the Opening Ceremony of the Sydney 2000 Paralympic Games © Fiona Darcy 2000


Special Olympics (http://www.specialolympics.org/ ) is a non-profit, international program of sports training and competition for people with intellectual disabilities. Founded in 1968 the Special Olympics provides training and athletic competition in 24 Olympic type sports for more than one million athletes in nearly 150 countries. The Special Olympics uses sports training and competition to develop relationships between the athletes, their families and the community. The goal is to provide people an opportunity to enjoy the benefits of sport to become useful and productive citizens who are accepted and respected in their communities.  While eligibility for participation in the Special Olympics is based on an IQ score as international competition seeks to be fair, challenging and provide individuals with a reasonable opportunity to succeed. This is a very different focus to the Paralympics that is based on a policy of elite sport participation where competition is based on a functional classification for each disability group where success is measured by winning [adapted from 20].

The overview of these two major disability sporting events was timely given that the 2010 Vancouver Winter Paralympic games starts on 12 March 2010 [21]. The Winter Paralympic games includes the same disability categories as the summer Paralympic games  and has the common winter sports of Alpine skiing, Nordic skiing, Biathlon and Cross-country skiing, with the disability specific Ice sledge hockey and Wheelchair curling. As VANOC organize the Olympic and Paralympic games the same village, venue and facilities used by both the Olympic and Paralympic athletes [21]. The Sydney 2000 Olympic and Paralympic games has had a full review of the considerations for logistics of planning, developing, managing, delivering and evaluating such an event [22].

Lastly, UN Convention on the Rights of People with Disabilities has provided the event industry with a wonderful opportunity to develop inclusive practices for all events or to open up new market understandings through pursuing disability specific events. An opportunity is only a business potential until actions are taken to move the potentiality to a reality. The challenge is yours!

References
1.         Allen, J., et al., An overview of the event field, in Festival & special event management, J. Allen, et al., Editors. 2008, John Wiley & Sons Australia: Milton, Qld. p. 3-35.
2.         United Nations, Convention on the Rights of Persons with Disabilities. 2006, New York http://www.un.org/esa/socdev/enable/rights/convtexte.htm: United Nations General Assembly A/61/611 - 6 December 2006.
3.         United Nations. Landmark UN treaty on rights of persons with disabilities enters into force. [Webpage] 2008 3 May [cited 2008 12 May]; Available from: http://www.un.org/esa/socdev/enable/rights/convtexte.htm http://www.un.org/apps/news/story.asp?NewsID=26554&Cr=disab&Cr1=.
4.         United Nations. Enable.  2009 2 June 2009; Available from: http://www.un.org/disabilities/.
5.         World Health Organization. Global Age-friendly Cities Guide 2007; Available from: http://www.who.int/ageing/age_friendly_cities/en/index.html.
6.         Dwyer, L., Trends underpinning global tourism in the coming decade, in Global Tourism, W. Theobald, Editor. 2005, Butterworth Heinemann: Burlington, MA. p. 529-545.
7.         Darcy, S. and T. Dickson, A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences. Journal of Hospitality and Tourism Management, 2009. 16(1): p. 32-44.
8.         Dwyer, L. and S. Darcy, Chapter 4 - Economic contribution of disability to tourism in Australia, in Technical Report 90040: Visitor accessibility in urban centres, S. Darcy, et al., Editors. 2008, Sustainable Tourism Cooperative Research Centre: Gold Coast. p. 15-21.
9.         HarrisInteractive Market Research. Research among adults with disabilities - travel and hospitality.  2005 January; 66]. Available from: http://www.opendoorsnfp.org/page3.html.
10.        UK Department for Culture Media and Sport, Accessible tourism: Making it work for your business. 2010, UK Department for Culture, Media and Sport: London.
11.        Buhalis, D., et al., Accessibility market and stakeholder analysis - One-Stop-Shop for Accessible Tourism in Europe (OSSATE). 2005, University of Surrey: Surrey, United Kingdom.
12.        Van Horn, L. Disability Travel In The United States: Recent Research And Findings. in 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED) - "Benchmarking, Evaluation and Vision for the Future". . 2007. June 18-22, 2007, at the Palais des congrès de Montréal.
13.        Center for Universal Design. Universal Design Principles.  2009  [cited 2009 20 May]; Available from: http://www.design.ncsu.edu/cud/about_ud/about_ud.htm.
14.        Darcy, S. and R. Harris, Inclusive and accessible special event planning: an Australia perspective. Event Management, 2003. 8(1): p. 516-536.
15.        Darcy, S. and T. Taylor, Disability citizenship: An Australian human rights analysis of the cultural industries. Leisure Studies, 2009. 28(4): p. 419-441.
16.        Meetings and Events Australia. ACCESSIBLE EVENTS: A Guide For Organisers.  2006  [cited 2010 26 Feb]; Available from: http://www.meetingsevents.com.au/research/Accessible%20Events%20revised%20Oct%2006.pdf.
17.        Australian Federation of Disability Organisations, A guide for Accessible Events for People With Disability. 2007, Compiled by the Australian Federation of Disability Organisations, incorporating information from the Canadian Guide to Planning Inclusive Meetings and Conferences and the Victorian Inclusive consultation and communication with people with a disability (used with permission): Canberra.
18.        Darcy, S., et al., Technical Report 90042: Developing Business Cases for Accessible Tourism, in STCRC technical report. 2008, Sustainable Tourism Cooperative Research Centre: Gold Coast.
19.        Darcy, S., Paralympics, in Encyclopedia of Leisure and Outdoor Recreation, J.M. Jenkins and J.J. Pigram, Editors. 2005, Routledge - Taylor and Francis Group: New York and London. p. 350-351.
20.        Darcy, S., Special Olympics, in Encyclopedia of Leisure and Outdoor Recreation, J.M. Jenkins and J.J. Pigram, Editors. 2005, Routledge - Taylor and Francis Group: New York and London. p. 475-476.
21.        Vancouver Organising Committee for the Olympic and Paralympic Games (VANOC). Vancouver 2010 Paralympic Games.  2010  [cited 2010 26 February]; Available from: http://www.vancouver2010.com/paralympic-games/.
22.        Cashman, R. and S. Darcy, eds. Benchmark Games: The Sydney 2000 Paralympic Games. 2008, Walla Walla Press in conjunction with the Australian Centre for Olympic Studies: Petersham, NSW Australia.


Saturday, February 13, 2010

Access Classification Schemes and Accessible Tourism Information Provision


The previous post on the Vancouver 2010 Olympic and Paralympic Games has brought to the fore the vexed question of access classification systems and accessible tourism information provision. The 2010 Legacies Now organisation’s Accessible Tourism Strategy (2010 Legacies Now, 2010) document focuses on an accessibility icon rating accreditation system for businesses (2010 Legacies Now, 2010). While the approach for basic access to businesses (e.g. continuous pathway, communication provision, websites etc.) may be appropriate the relative advantages and disadvantages of icon rating systems for accessibility have been contentious and the reasons well examined in the literature (Eichhorn, Miller, Michopoulou, & Buhalis, 2008)


An area that has been most problematic is accessible accommodation provision. For example, the English Tourism Council (2000) put a great deal of resources into developing an accessible accommodation classification system but it has had limited uptake by industry and no evaluation of the system from consumers with disabilities’ perspective. In an Australian context, questions over accessible accommodation classification systems originally administered by the Automobile Association of Australia’s hotel and motel accommodation guide had been fraught with difficulties as evidenced by the number of Australian Human Rights Commission complaints cases (Australian Human Rights Commission, 2009; Darcy & Taylor, 2009). The accumulation of these complaints cases led to AAA Tourism (2006) withdrawing the icon classifications. AAA Tourism then commissioned an accessible accommodation information scheme (AAA Tourism, 2007) but to date this has not been implemented. As Darcy (2007) suggests a great deal of these complaints are due to the complexity of the building codes and Australian standards for access and mobility being simplified from literally thousands of measurements to an iconic representation. As Figure 1 shows, the AAA system of icon access classification was based on Wheelchair "independent access" and Wheelchair "access with assistance", which provided no detailed information about the rooms.


Figure 1: AAA & ACROD Disabled Rooms Access Icons (Graham, 2000; Queensland Tourism, 2000)




This has not stopped others from developing their own accessible accommodation classification systems (Australia for All, 2006). Alternatives to icons have been promoted by Europe for All (2007a, 2007b) and the European Commission (2004) where the detailed information for people with access needs are provided so they can make their own decision about whether the access provided meets their needs. This approach is also supported by the European Network for Accessible Tourism in their philosophy about accessible tourism information provision (European Network for Accessible Tourism, 2007). An Australian example of this type of system for the Deaf and hearing impaired community was completed in conjunction with an industry body (Deafness Forum & HMAA, 2005) and is based on five detailed criteria.


References
2010 Legacies Now. (2010). Accessible Tourism Strategy: accessibility rating icon guidelines business Available from http://www.2010legaciesnow.com/fileadmin/user_upload/Accessible_Tourism/Brand_Standard-Business.pdf
AAA Tourism. (2006). Withdrawal of accessibility rating icons.   Retrieved 8 August, 2006
AAA Tourism. (2007). Access Information Program.   Retrieved 17 Nov, 2007, from http://www.aaatourism.com.au/AAATDefault.aspx?sit=1&pid=398
Australia for All. (2006). Australia for All - One Stop Shop for Accessible Tourism in Australia. from http://www.australiaforall.com/
Australian Human Rights Commission. (2009). Disability Discrimination Act Complaints Cases Register and Decisions.   Retrieved 7 November, 2009, from http://www.hreoc.gov.au/disability_rights/decisions/decisions.html
Darcy, S. (2007, 11-14 February). A methodology for assessing class three accessible accommodation information provision. Paper presented at the Tourism - Past Achievements, Future Challenges, Manly Pacific Novotel, Manly - Sydney Australia.
Darcy, S., & Taylor, T. (2009). Disability citizenship: An Australian human rights analysis of the cultural industries. Leisure Studies, 28(4), 419-441.
Deafness Forum, & HMAA. (2005). Accommodation Industry Voluntary Code of Practice for the Provision of Facilities for the Deaf and Hearing Impaired Retrieved 13 Feb, 2010, from http://www.deafnessforum.org.au/index.php?q=accessible-accomodation
Eichhorn, V., Miller, G., Michopoulou, E., & Buhalis, D. (2008). Enabling access to tourism through information schemes? Annals of Tourism Research, 35(1), 189-210.
English Tourism Council. (2000). National Accessible Scheme: for a quality service you can trust - consultation document. London: English Tourism Council.
Europe for All. (2007a). Europe for All - Better information for discerning travellers.   Retrieved 1 January, 2008, from http://www.europeforall.com/
Europe for All. (2007b). Tourism Providers reports on The Europe for all Self-Assessment Questionnaire: For owners/managers of Hotels and Self-Catering Establishments & The Europe for all Photo and Measurement Guide. (Vol. 2008, pp. Website). Available from http://www.europeforall.com/tourismProviders.seam?conversationPropagation=end&conversationId=162076
European Commission, & Westcott, J. (2004). Improving information on accessible tourism for disabled people. Luxembourg: Office for Official Publications of the European Communities, EUROPA.
European Network for Accessible Tourism. (2007). Working together to make Tourism Accessible for All in Europe.   Retrieved 1 January, 2008, from http://www.accessibletourism.org/ 
Graham, J. (2000). A Guide to Accessible Caravan Parks in Queensland. Brisbane: Tourism Queensland.
Queensland Tourism. (2000). Accessible Queensland Website  Retrieved 21 November, 2000, from www.tq.webcentral.com.au/accessqld/conditions.html 



Total Pageviews

Popular Posts

Labels